Refund policy

REFUND POLICY

Thank you for shopping with LumaView. Your satisfaction matters to us, and we back every order with a 30-Day Money-Back Guarantee.

30-DAY MONEY-BACK GUARANTEE
If you're not satisfied with your LumaView purchase for any reason, contact us within 30 days of the delivery date at support@lumaview.store and we will issue a full refund or a replacement — you do not need to send the item back to us.

DEFECTIVE, DAMAGED, OR WRONG ITEMS
If your item arrives defective, damaged, or is not what you ordered, contact us within 30 days of delivery at support@lumaview.store with a photo or short video showing the issue. We will send a free replacement or a full refund once we've confirmed the issue — no return shipment needed.

HOW REFUNDS ARE ISSUED
Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card provider, it may take a few additional days for the refund to appear on your statement.

ORDER CANCELLATIONS
If you need to cancel or change an order, contact us as soon as possible at support@lumaview.store. We can only cancel or modify orders that have not yet been shipped by our fulfillment partner.

ABUSE PREVENTION
To keep this guarantee fair for all customers, we reserve the right to limit refunds for accounts showing a pattern of repeated claims, or to request additional verification (such as photos) before approving a refund or replacement.

CONTACT US
Questions about your order or this policy? Email us anytime at support@lumaview.com.